Returns & Warranty
Feel Good About Every Order
At modernretro.store, we know what your Gameboy means to you. That’s why every order comes with a returns and warranty policy you can count on. From the moment you add a console to your cart, you're backed by JJB limited’s commitment to quality and support.
30-Day Satisfaction Guarantee
You’ve got 30 days from delivery to decide if your console is everything you hoped for. If it’s not the right fit? No problem. Return it in the original condition, and you’re set for a full refund or easy exchange. No long explanations, just a smooth process that puts your satisfaction first.
Warranty You Can Count On
We’ve got you covered against product issues that come from manufacturing defects. If your console has a problem out of the box or stops working due to our build or parts, we’ll fix it or send a replacement. This doesn’t extend to drops, spills, or third-party fixes—but when it’s on us, we take responsibility.
We Test Every Console
Before we pack up any order, we double-check that your console meets our standards. We test screens, color, buttons, and overall build. Our process ensures every modded Gameboy we ship stands up to what we promise. When it leaves our hands, we know it works.
Simple Return Instructions
Need to send something back? Contact our support team and we’ll walk you through it. The return must be requested within 30 days of when you got the item. Pack it with all included parts and send it in the same condition as received. Once we receive it, we move fast to issue your refund or get you a replacement.
Talk to a Real Person
Our support is available from 9am to 5pm MST, Monday to Friday. You’ll always speak with someone who understands retro gear and can give you real answers. Got questions about your return, warranty, or what comes next? We’re here.
Your Console, Protected From Day One
Don’t wait to back your purchase with support that actually works. Every order gets the full benefit of JJB limited’s return and warranty policy, made with retro gamers in mind. If anything feels off or you simply have questions, get in touch with us now. Let’s sort it out fast and keep you gaming without stress.